Contact Us
At Forgeontools, we’re here to help with any questions, concerns, or feedback you may have. Whether you need assistance with an order, product recommendations, or support for a tool you purchased, our team is ready to provide prompt and helpful service. Below are the best ways to reach us, plus answers to common questions to help you quickly find what you need.
Email Support
For general inquiries, order assistance, product questions, or returns, email is our most responsive channel. Our team typically responds within 1-2 business days.
General Support & Inquiries: [email protected]
Pro Tip: When emailing, include your order number (if applicable) and a detailed description of your inquiry—this helps us resolve your issue faster.
Company Address
Visit our office or send correspondence to the address below. Our office is open to visitors by appointment only—please contact us in advance to schedule a visit.
Forgeontools Office
Unit A06, Building 4, Electronic Information Industrial Park
Dengtalu, High-Tech Industrial Development Zone
Wuxi Subdistrict, Qiyang City, Yongzhou City
Hunan Province, China
Note: Product returns require a dedicated return address—we’ll provide this when you initiate a return request via email.
Common Questions
Here are answers to the most frequent questions we receive—if you don’t see yours, email us at [email protected].
How do I track my order?
Once your order ships, we’ll send a confirmation email with a tracking number and link. Tracking updates within 24 hours—check your spam folder if you don’t see the email.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, debit cards, and secure online payment platforms. All payments are encrypted for security—we never store full payment details.
How long does shipping take?
Standard shipping: 10-15 business days (North America/Europe/Australia). Expedited shipping: 8-12 business days. Remote locations may take 12-16 business days (standard).
Can I cancel my order?
Orders can be canceled within 24 hours of placement (if not yet shipped). Email us immediately with your order number to request cancellation.
Support Hours
Our customer support team is available during these hours to assist you (all times are local to our headquarters):
| Monday - Friday | 8:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 3:00 PM |
| Sunday & Public Holidays | Closed (we’ll respond on the next business day) |
During peak periods (e.g., holiday sales, new product launches), response times may be slightly longer—we appreciate your patience!