Shipping Policy
At Forgeontools, we understand that timely and reliable delivery is crucial for your projects. Our shipping policy is designed to provide transparent information about delivery options, timelines, and responsibilities, ensuring you receive your tools when and where you need them. We partner with trusted logistics providers to offer efficient shipping solutions worldwide.
Shipping Destinations
We offer shipping to most countries and regions around the globe. Our dedicated logistics network ensures that whether you’re ordering for personal use, a small workshop, or a large professional team, your tools will be delivered safely and on time.
Please note that some remote locations may require additional delivery time or have specific shipping restrictions. During checkout, you’ll be able to verify if your location is eligible for delivery and view applicable options.
- North America, Europe, and Australia: Standard and expedited shipping available
- Asia Pacific: Standard shipping with select expedited options
- South America and Africa: Standard shipping (delivery times may vary)
Delivery Times & Processing
All orders are processed within 1-2 business days after payment confirmation. Processing time includes order verification, quality checks, and packaging to ensure your tools arrive in perfect condition.
Delivery times vary based on your location and selected shipping method:
- Standard Shipping: 10-15 business days for major regions
- Expedited Shipping: 8-12 business days for major regions
- Remote Locations: 12-16 business days (standard) or 5-7 business days (expedited)
Please note that delivery times are estimates and may be affected by customs processing, public holidays, or unforeseen logistics delays.
Shipping Costs
Shipping costs are calculated based on your location, order weight, and selected shipping method. You can view the exact shipping cost for your order during the checkout process, before completing your purchase.
We occasionally offer free standard shipping promotions for eligible orders. These promotions are automatically applied when your order meets the specified criteria, such as minimum order value or selected product categories.
For bulk orders or commercial purchases, custom shipping rates may be available. Please contact our customer service team for a personalized quote tailored to your business needs.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a unique tracking number and a link to monitor your package’s journey. This allows you to stay updated on the status of your delivery from our warehouse to your doorstep.
Tracking information is typically activated within 24 hours of shipping. If you haven’t received your tracking details or are experiencing issues with tracking your order, please contact our support team for assistance.
For expedited shipping orders, real-time tracking is available, and you’ll receive notifications for key delivery milestones, including when your package is out for delivery.
Important Shipping Notes
Customs duties, taxes, and fees are the responsibility of the recipient. These charges are not included in the product or shipping costs and are determined by the destination country’s customs regulations.
We recommend providing a accurate and complete shipping address, including contact information, to avoid delivery delays or returned packages. Forgeontools is not responsible for delays caused by incorrect address information.
If your package arrives damaged, missing items, or is lost in transit, please contact our customer service team within 48 hours of delivery (or expected delivery date for lost packages) to initiate a claim. We may require photos of the packaging and products to assist with your claim.
Due to the size and weight of some tool sets, certain products may have specific shipping restrictions or require special handling. These restrictions will be clearly indicated on the product page before purchase.